Terms of service

Terms of Service

Welcome to The Fortune Tales! These Terms of Service govern your use of our website, services, and products. By accessing or using our website, you agree to comply with these Terms. Please read them carefully before proceeding. If you have any questions, contact us at info@thefortunetales.shop.

1. General Information

Business Name: The Fortune Tales
Contact Email: info@thefortunetales.shop
Contact Phone: +61451866561
Physical Address: 44 Sommer Street, Yarrabilba QLD 4207, Australia

The Fortune Tales operates in accordance with Australian Consumer Law to ensure customer satisfaction and legal compliance.

2. Acceptance of Terms By accessing our website, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree, you must refrain from using our site.

3. Products and Services

We strive to ensure that the descriptions, pricing, and availability of our products are accurate. However, we reserve the right to:

  • Modify product prices without prior notice.

  • Discontinue products at any time.

  • Refuse or cancel orders where errors in pricing or availability occur.

All products sold comply with Australian safety and quality standards.

4. Payments

We accept various payment methods, including credit/debit cards, PayPal, and other methods listed at checkout. Payments must be completed in full before orders are processed. All prices are in AUD (Australian Dollars) and include applicable taxes.

5. Shipping and Delivery

We ship products within Australia. Delivery times may vary based on your location and the shipping method chosen. While we strive to meet delivery estimates, we are not responsible for delays caused by external factors.

For detailed information, refer to our Shipping Policy.

6. Returns and Refunds

We comply with Australian Consumer Law, which provides guarantees for faulty or damaged goods. If you are unsatisfied with a purchase, you may request a return or refund under the following conditions:

  • Proof of purchase is required.

  • Returns must be initiated within 14 days of delivery.

  • The product must be unused and in its original packaging unless faulty.

For more details, review our Returns and Refund Policy.

7. User Obligations

When using our website, you agree to:

  • Provide accurate personal information when creating an account or placing an order.

  • Not use our site for unlawful purposes.

  • Respect copyright and intellectual property rights associated with our content.

8. Privacy

Your privacy is important to us. We collect, store, and use your personal information in accordance with our Privacy Policy. By using our website, you consent to these practices.

9. Intellectual Property

All content, logos, and trademarks on our website are the property of The Fortune Tales. You may not use, reproduce, or distribute this content without prior written permission.

10. Liability Disclaimer

The Fortune Tales is not liable for:

  • Any loss or damage resulting from the use or inability to use our website or products.

  • Errors in product descriptions, pricing, or availability.

  • Third-party website links or services accessed through our website.

To the extent permitted by law, our liability is limited to the replacement or refund of purchased goods.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from the use of our website or services shall be resolved under Australian jurisdiction.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Continued use of the website constitutes your acceptance of the updated Terms.

13. Contact Us

If you have any questions or concerns about these Terms, please contact us:

Email: info@thefortunetales.shop
Phone: +61451866561
Address: 44 Sommer Street, Yarrabilba QLD 4207, Australia