Refund policy

Return and Refund Policy for The Fortune Tales

At The Fortune Tales, we are committed to customer satisfaction. Our return and refund policy is designed to provide a seamless shopping experience for our Australian customers. If you're not completely happy with your purchase, here’s how you can return or exchange your items according to Australian Consumer Law.

Return Eligibility:

1. Change of Mind: You can return unused and unopened products within 30 days of receiving your order. Items must be in their original packaging and in resalable condition.
2. Faulty or Damaged Items: If your item is faulty, damaged, or defective, notify us within 7 days, along with supporting documentation (photos, order details).
3. Incorrect Items: If you receive the wrong product, please contact us within 7 days for a resolution.

How to Return:

1. Contact our customer support team via email or our contact form.
2. Provide your order number and details of the issue.
3. Once approved, we’ll guide you through the return process.

Refunds:

• Refunds are processed to your original payment method within 7–10 business days.
• Please note that shipping fees are non-refundable, unless the item is faulty or incorrect.

Exchanges:

For incorrect or damaged items, exchanges are available. For other exchange requests, please follow the standard return process.

Non-Returnable Items:

• Products with opened seals or packaging, such as perishable goods.
• Gift cards and promotional items.

We aim to provide a hassle-free return experience. For any questions or further assistance, contact us at [support email/contact form].

The Fortune Tales  –  Providing Quality with Confidence.