Shipping policy

Shipping Policy


At The Fortune Tales, we are committed to delivering your purchases quickly and efficiently, ensuring a seamless shopping experience. This policy outlines our shipping processes and practices.

1. Shipping Destinations

We currently ship orders across Australia. Unfortunately, we do not offer international shipping at this time.

2. Processing Time

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • You will receive a confirmation email with tracking information once your order is shipped.

3. Delivery Timeframes

  • Standard Shipping: 3–7 business days.
  • Express Shipping: 1–3 business days (available at an additional cost).

Delivery times may vary based on your location and external factors, such as courier delays or extreme weather conditions.

4. Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery status.

5. Delivery Address

Please ensure that your shipping address is correct. The Fortune Tales is not responsible for orders lost or delayed due to incorrect address details.

6. Missed Deliveries

If a delivery attempt fails and the package is returned to us, additional shipping fees may apply for redelivery.

7. Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Contact us within 48 hours of delivery at info@thefortunetales.shop 
  • Provide photos of the damaged items and the packaging for a resolution.

8. Public Holidays

Please note that orders placed on public holidays will be processed on the next business day.

9. Contact Us

For any shipping inquiries, please reach out to us:

Thank you for shopping with The Fortune Tales. We strive to deliver exceptional service every step of the way.